Shipping policy

Shipping Policy

Last updated: September 8, 2026

Where we ship

Mulberry Sage currently ships to customers in the United States only.

All products currently available for purchase in our U.S. store include free shipping, with no minimum order value and no additional standard shipping charge added at checkout.

Product availability and delivery eligibility are confirmed during checkout.

Processing time

Orders are normally processed within 1–3 business days after payment confirmation.

During holidays, product launches, unusually high order volume, or other peak periods, processing may take up to 5 business days.

Weekends and public holidays are not considered business days.

Estimated delivery time

Delivery time varies depending on the product, fulfillment location, destination, and carrier.

Some items may be fulfilled from within the United States, while others may be fulfilled internationally.

After processing, most orders are expected to arrive within approximately 3–15 business days, depending on the item and fulfillment route.

When a more specific delivery estimate is displayed on the product page or during checkout, that estimate takes priority.

Processing time and transit time are separate.

All delivery dates are estimates and cannot be guaranteed because carrier delays, weather, customs processing, peak-season volume, or other circumstances outside our control may affect delivery.

Free U.S. shipping

Free shipping applies to all products currently available for purchase in our United States store.

There is no minimum purchase requirement and no standard shipping charge added at checkout.

If an order needs to be reshipped because the customer provided an incomplete or incorrect delivery address, additional carrier costs may apply.

Tracking

When tracking information is available, it will be sent to the email address used during checkout.

Tracking may take several business days after dispatch to show its first carrier scan.

Split shipments

Products may be fulfilled from different locations.

As a result, one order may arrive in two or more packages and may have multiple tracking numbers.

Customers are not charged additional standard shipping fees because an order is split into multiple shipments.

Address accuracy

Please review your shipping address carefully before placing your order.

If you notice an error, contact us as soon as possible at support@mulberrysage.com.

We will make reasonable efforts to correct the address before fulfillment begins, but we cannot guarantee changes after an order has entered fulfillment or has been dispatched.

Delays and lost packages

If tracking has not updated for an unusually long period, or if the estimated delivery window has passed, contact us at support@mulberrysage.com with your order number.

We will work with our fulfillment and carrier partners to investigate the shipment.