Returns & Refunds
We want you to feel confident ordering from Mulberry Sage. If your item arrives damaged, defective, incorrect, incomplete, or is not delivered, please contact us within 30 days of delivery or the expected delivery date so we can review the issue.
How to request help
Email support@mulberrysage.com with your order number, the email used at checkout, a clear description of the issue, and photos or video of the item, packaging, and shipping label when applicable.
Resolution
After review, eligible issues may be resolved with a replacement or refund. A physical return is usually not required for damaged, defective, incorrect, or incomplete items unless we specifically provide authorized return instructions.
Change-of-mind purchases
We do not accept returns for change of mind, personal preference, incorrect size, color, or variant selection, or items that do not suit a room or intended use. Please review product details and measurements carefully before ordering. This does not limit rights that cannot legally be excluded.
Order changes and cancellations
Contact us as soon as possible after ordering. We can only change or cancel an order before processing or fulfillment begins.
Important return notice
Do not mail products to the address shown on the parcel, to a supplier, or to a fulfillment partner. Contact us first. Unauthorized returns may not be received or refunded.