Returns & Refunds

We want you to feel confident ordering from Mulberry Sage. If your item arrives damaged, defective, incorrect or incomplete, please contact us within 30 days of delivery.

How to request help

Email support@mulberrysage.com with your order number, a description of the issue and clear photos or video of the item, packaging and shipping label where applicable.

Resolution

After review, eligible issues may be resolved with a replacement or refund. We do not require a physical return for damaged, defective, incorrect or incomplete items unless we specifically ask for one.

Order changes and cancellations

Please contact us as soon as possible if you need to change or cancel an order. We can only cancel orders before they have entered processing or shipped.