Frequently Asked Questions
Where does Mulberry Sage ship?
We currently ship only to addresses within the United States.
Is shipping free?
Yes. All products currently available in our U.S. store include free shipping, with no minimum order and no additional shipping charge at checkout.
How long does delivery take?
Orders are typically processed within 1–3 business days. Delivery timing varies by item and fulfillment location. The available shipping method and estimated timing are shown at checkout before payment.
Why can delivery times differ between products?
Our collection is fulfilled through more than one partner and location. Some items ship domestically while others may travel farther, so transit times can vary by product even though U.S. shipping is free.
When will I receive tracking?
Tracking information is emailed after your order ships. It may take a short time for the carrier to display the first scan.
Can items arrive separately?
Yes. Products may be fulfilled from different locations, so one order can arrive in more than one parcel with separate tracking numbers.
Can I change or cancel my order?
Contact us as soon as possible. We can only change or cancel an order before processing or fulfillment begins.
What happens if my item arrives damaged, defective, incorrect or incomplete?
Email support@mulberrysage.com within 30 days. Include your order number, a description of the issue and clear photos or video of the item, packaging and shipping label when applicable. After review, eligible cases may be resolved with a replacement or refund.
Do you accept change-of-mind returns?
No. We do not accept returns for change of mind, personal preference, incorrect size, color or variant selection, or items that do not suit a room or intended use. Please review measurements and product details carefully before ordering.
Should I mail a product back?
Not unless we specifically authorize it. Do not send products to the address on the parcel, a supplier or a fulfillment partner. Contact us first.
How are approved refunds processed?
Approved refunds are issued to the original payment method. Bank or payment-provider processing may take 5–10 business days after the refund is initiated.
Is checkout secure?
Checkout and payment information are processed through Shopify and authorized payment providers using secure technology.
How do I contact customer care?
Email support@mulberrysage.com. Our typical response time is within 2 business days, Monday–Friday, excluding public holidays.