Refund policy

Returns & Refunds

Last updated: August 8, 2026

Mulberry Sage is an online store. We do not hold stock ourselves — orders are picked, packed and shipped by our fulfillment partner. This policy states exactly what that partner covers, so everything below is something we can actually honor. Nothing here limits any mandatory consumer rights that apply where you live.

What is covered

We will replace the item or refund your order if any of the following happens:

The item arrives damaged
The item is defective or does not function as intended
You received the wrong item
Part of your order is missing
Your order is not delivered

How to report a problem

Your order number
Clear photos or a short video showing the problem
A photo of the packaging and the shipping label

For a defect, the video should show the item failing to work as it should. This evidence is required before a replacement or refund can be approved.

You usually keep the item

In most cases you will not need to ship anything back to us. Once the issue is verified, we send a replacement or issue a refund and you keep the original item. If a physical return is ever required we will arrange it and tell you where to send it — never return a parcel to the address printed on the package without contacting us first.

What is not covered

Change of mind. We are not able to accept returns simply because you no longer want an item or it did not suit your space. Please read the description and measurements carefully before ordering, and write to us with questions before you buy — we are glad to help.
Damaged packaging with an undamaged product. If the box is dented but the item inside is intact and works, we cannot process a claim.
Items that have been used, altered, installed or damaged after delivery.
Opened personal-care, beauty, intimate or health-related products, for hygiene and safety reasons, unless defective.
Personalized or made-to-order items, gift cards, and final-sale items.
Claims reported more than 30 days after delivery.

Refunds

Approved refunds are issued to the original payment method. Depending on your bank or card issuer it can take a further 5–10 business days for the money to appear on your statement.

Cancellations and changes

Write to us as soon as possible after ordering. We can cancel or change an order only before fulfillment begins. Once an order has entered fulfillment it can no longer be changed or canceled.

Delivery times

Shipping is free on every U.S. order, with no minimum. Delivery times vary by item: some pieces ship from within the United States in 3–6 business days, while others are dispatched internationally and can take 7–15 business days. The estimate shown at checkout applies to your order.