Refund policy

Return & Refund Policy

Last updated: September 8, 2026

At Mulberry Sage, we want your order to arrive as expected. If there is a problem with your purchase, please contact us so we can review the situation and provide an appropriate solution.

30-day issue window

If your order arrives damaged, defective, incorrect, incomplete, or with another verified product issue, please contact us within 30 days of delivery.

Email us at:

support@mulberrysage.com

Please include:

Your order number
The email address used for the order
A description of the issue
Clear photos or video showing the problem
A photo of the shipping label when available

Please keep the product, packaging, and shipping materials until we have reviewed your request.

Do not send products back without instructions

Please do not return or mail any product to the sender, supplier, warehouse, fulfillment partner, or any address printed on the parcel unless Mulberry Sage specifically instructs you to do so.

Unsolicited returns may not be accepted or processed.

Because our products may be fulfilled from different locations, the return address, when a physical return is required, may not be the same as the original shipping address.

Eligible resolutions

After reviewing the issue, eligible cases may qualify for:

A replacement
A refund
Another appropriate resolution depending on the circumstances

If a replacement is approved but the item is no longer available, a refund may be issued instead.

Eligibility is determined after the order and supporting information have been reviewed.

Damaged or defective items

If an item arrives damaged or defective, contact us within 30 days of delivery and provide clear photos or video showing the issue.

Do not discard the product, packaging, or shipping label before contacting us.

Incorrect or incomplete orders

If you receive the wrong product, wrong variation, or an incomplete order, contact us within 30 days of delivery.

We will review the fulfillment information and determine the appropriate resolution.

Missing or undelivered packages

If your tracking information has not updated for an unusually long period, or if your estimated delivery window has passed, contact us at support@mulberrysage.com.

We may first investigate the shipment with our fulfillment and carrier partners before determining whether a replacement or refund is appropriate.

If tracking shows that a package was delivered, we may ask you to check the delivery location, household members, neighbors, building management, or the local carrier before a claim is completed.

Change-of-mind returns

Mulberry Sage generally does not accept returns or refunds based solely on change of mind, buyer's remorse, personal preference, or ordering the wrong size, color, or variation when the product delivered matches the order placed.

This does not limit any consumer rights that cannot legally be excluded.

Order cancellations and changes

If you need to cancel or change an order, contact us as soon as possible at support@mulberrysage.com.

We can only guarantee cancellation or modification if fulfillment has not yet begun.

Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible.

Incorrect shipping address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error, contact us immediately.

We will make reasonable efforts to update the address before fulfillment begins, but changes cannot be guaranteed once an order has entered fulfillment or has shipped.

Additional carrier or reshipping costs caused by an incorrect or incomplete address may apply.

Refund processing

When a refund is approved, it will normally be issued to the original payment method used for the purchase.

After the refund has been initiated, the time required for the funds to appear in your account depends on Shopify, the payment provider, your card issuer, or your financial institution.